information and communication technology (ict) has transformed how we live our lives and the way we interact in different contexts. benefits of ict and its upcoming efficiencies (i.e. energy efficiency) are becoming the heart of many public services’ reforms which have influenced the time, distance and space concepts. at present, not only there is a lack of clarity about what high-quality ictba...

introduction: patients are recently more aware and conscious. this is because of the belief that a high level of quality can translate into patient satisfaction. this is critical for healthcare providers as they deal with life. this recognition by both the service provider and service receivers made the government to establish units of service commission (servicom) in each of the governmental a...

The location-routing problem is the most significant and yet new research field in location problems that considers simultaneously vehicle routing problem features with original one for achieving high-quality integrated distribution systems in beside of the global optimum. Simultaneous pickup and delivery based on time windows are the two main characteristics of logistic management that have be...

purpose: document delivery scheme for the libraries of the ministry of science, research and technology was launched in 1999 due to currency budget crisis. the main purpose of this paper is to investigate how the above document delivery service was launched, preformed and finally stopped. method: the current study applied questionnaire and interview surveys for studying different aspects of the...

Background and Objectives: A blood distribution network orchestrates distribution of safe blood products to hospitals. Blood shortage and blood wastage are two important factors which may affect efficiency of blood distribution network. Service delivery time is another factor that refers to the time interval between blood request by a hospital and transfusing it to the patient....

the purpose of this paper is to identify the factors of customer satisfaction in export development bank of iran (edbi). in this study, purposive sampling technique was employed to recruit 50 customers classified as government service holder, private service holder and businessmen from all edbi branches. we have done kaiser-meyer-olkin measure of sampling adequacy, bartlett's test of sphericity...